Delivery and Returns

At Spongeee, we strive to ensure that you are completely satisfied with your purchase. This Delivery and Returns Policy outlines our procedures regarding shipping and returns.

Delivery Policy

  1. Shipping Information
  • We offer shipping throughout Australia. Delivery times and costs vary depending on your location and the shipping method selected at checkout.
  1. Processing Time
  • Orders are typically processed within 1-3 business days. Once your order has been processed, you will receive a confirmation email with tracking information.
  1. Delivery Times
  • Standard delivery usually takes 3-7 business days, depending on your location. Please note that delivery times may vary during peak periods or due to unforeseen circumstances.
  1. Shipping Costs
  • Shipping costs will be calculated at checkout based on your order total and delivery location. We may offer free shipping promotions from time to time; details will be provided on our website.
  1. Order Tracking
  • Once your order has shipped, you will receive a tracking link via email. You can use this link to track the status of your delivery.
  1. Delivery Issues
  • If your order has not arrived within the estimated delivery time, please contact our customer service team at hello@enjoy-spongeee.com for assistance.

Returns Policy

  1. Return Eligibility
  • We want you to love your purchase! If you are not completely satisfied, you may return unused products within 30 days of receipt for a full refund or exchange.
  • Item(s) must be returned in the original packaging, and in ‘as new’ condition. This includes specialty packaging.
  • You must provide a photo of your item/s prior to shipping so we can assess the condition.
  1. Non-Returnable Items
  • For hygiene reasons, opened or used kitchen sponges and other similar products cannot be returned. Please check your items upon delivery.
  1. How to Initiate a Return
  • To initiate a return, please contact our customer service team at hellospongeee.com. Include your order number and the reason for the return in your message.
  1. Return Shipping
  • Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., wrong item sent). We recommend using a trackable shipping service to ensure your returned items reach us.
  1. Refund Process
  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-7 business days.
  1. Exchanges
  • If you wish to exchange an item for a different product, please contact us for instructions on how to proceed with the exchange.

Contact Us

If you have any questions or concerns about our Delivery and Returns Policy, please reach out to us at:

Spongeee

Email: hello@enjoy-spongeee.com

Thank you for shopping with Spongeee!

 

Last Updated: 20/09/2024